Smart working: the revolutionary new way of working differently and better



The evolution of our environment, including increasing digitalization, is leading to a need for organizational change within companies. In that context, we are witnessing, the emergence of the "New Ways of Working" (NWoW), among which “Smart working”. This one enables people to choose when, where and how they work. It is a new way of orienting work by abandoning all rigidity or predefined models in order to focus on the essential: ideas, projects and people. The 2018 Global Talent Trends study by Mercer revealed 51% of employees want their company to offer more flexible work options than they do today.

To what extent does smart working improve the company's business?

What is this new way of working based on?

First, it is based on flexibility. As a company, it means that you need to remove the constraints of time and place of work for your employees. They can work outside their workplace and with a flexible time schedule. The only prerequisite for employees is to agree with their employers on a couple of goals and a defined period of time to achieve them. Here, results take precedence over workplace presence during particular hours.

To adopt smart working, you can’t go without the key enabler of technology. It helps supporting employee’s productivity and allows teleworking and remote communications. Thus, the employees can do much of their work from a variety of locations. But for it to be effective, it must always be in harmony with the structure and functioning of the company.

For example, The company Vodafone has experienced Smart working.

Who is leading on the digital employee experience

Within the office itself, choosing smart working suppose reinventing the workplace by creating different areas such as various sizes meetings rooms, shared spaces, areas to make phone calls, café room, rest room. Work is no longer constrained to the physical limits of the company, to a table and a chair. Different tasks may require other spaces and colleagues, and even distant locations. The important thing remains the task, not the place where it takes place. In this way, the office becomes a collaborative space where experiences are shared. It helps employees to work freely and easily with others.


To implement smart working, you need to be ready in terms of workspace, technology and open-mindedness. Many Italians had no clue what ‘smart-working’ meant, as paper prevails over technology and digitalization in most Italian companies. Even if it existed, it had been limited to multinational companies operating in Italy. But with the COVID-19 pandemic, smart working has been imposed with great effectiveness in the Italian companies that needed to adapt themselves quickly.

The advantages for both employees and the company to adopt smart working

For employees, more flexibility can help them improve their work-life balance. In fact, the desire of employees to succeed professionally can push them to set aside their own well-being. With more free-time, they are able to achieve personal growth by spending more time with their families or participating to outside-of-work activities. Besides, daily stress is reduced: no waste of time in transport, no pressure at work.

As employees enjoy more responsibilities and independence, they often become more committed and involved, which as a positive impact on their productivity and thus, on the activity of the company. In fact, adopting smart working gives to the company a modern and agile image, a key point when attracting and retaining the millennials is more decisive than ever. For the company, Smart Working also allows to improve workflow and overall staff productivity while to strengthening collaboration between staff and improving communication.

Why there is still reluctance?

For the employees, the danger of their professional life going beyond their personal one is still real. This can lead to isolation of the worker due to lack of contact with his colleagues. It can also give him the feeling of not being identified with the company and thus lead to many problems in terms of human resources. That’s why the law tries to adapt to this new way of working, as the “right to disconnect” shows.

For the employers, implementing smart working can’t go without blindly trusting their employees. In fact, if remote working is not well planned or executed, productivity may decrease and the implementation of Smart Working will be detrimental to the company. Thus, Smart Working requires the development of a culture of trust.


The Mercer study also revealed 94% of HR have concerns on this new trend concerning

  • the ability to apply fairly to all employees
  • the impact on teamwork and face-to-face collaboration
  • the ability to measure and reward contribution
  • the impact on results.

Therefore, before a company decides to implement Smart Working, it needs to take into account different factors. First, if their employees are ready and willing to switch to this New Way of Working, but also if the company is ready and have all the means to do it.

All in all, smart working appears as the working method of today and tomorrow that could significantly improve the satisfaction of employees and thus, their productivity. If it used to be a real "plus", smart working is now becoming a fundamental element for any organization. Every company must jump on this trend for its own sake.

So if your goal is to attract the best talents and show your current employees that they are valued, ESCadrille Toulouse Junior Conseil is able to accompany you in the implementation of this type of Smart Working. First, ESCadrille Toulouse Junior Conseil can offer you its services to start a digital transformation to accompany you in every step of the way to digitalize your company and prepare it to Smart Working. Then, as we offer HR services, we will be able to help you quickly convince your most reluctant employees. Our young and dynamic team is even more able to understand these new digital challenges and to accompany you in the best possible way.